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winding road client journeys

Client journeys – during and after the pandemic

Client journeys changed overnight when the pandemic started. For consumer businesses like Amazon that had been trading online for years up to that point, it just meant more of the…

Guest Blog – The results are in – 2019 Legal Client Journey

Guest Blog – The results are in – 2019 Legal Client Journey

  Paul Matthews is a Customer Experience Director at insight6, a specialist company that transforms businesses by creating and implementing a six-step customer experience strategy with clients.  insight6 specialises in working…