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How to build a customer-focused culture

How do you Build a Customer-Focused Culture?

Having company values that centre around the customer is imperative for the professional services industry. Solicitors, Accountants and professional advisors rely heavily on building trusted, long-lasting and respectful relationships. And…

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Living Your Firm’s Core Values

How can you effectively convey your firm’s core values to your employees, encouraging them to embody these values and become enthusiastic advocates for your firm’s external marketing efforts? When it…

A woman on the phone responding to enquiries

Generating and Converting Enquiries for your UK Law Firm

In today’s competitive legal landscape, generating enquiries for your firm is only the first step. Converting those enquiries into profitable work is the true challenge. To thrive in a service…

Top Ten Free Things you can do to Promote your Business

Top 10 Free things you can do to promote your business (or nearly free)

Even if your business has a huge marketing budget, you can still take advantage of our top 10 free things you can do to promote your business. Marketing for professional…

The Consortium of Professional Advisors Logo

Who are the Consortium of Professional Advisors?

The Consortium of Professional Advisors is a diverse group of suppliers to the Legal Sector. The group includes Compliance, IT, Insurance, Marketing, Burnout Coaching, Risk Management, Legal Sector Merging, and…

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Law firm profitability: Are you highly profitable or burnt out?

Through his coaching, Dan has helped thousands of people find a better work-life balance – something that we believe is incredibly important. We invited him to explain how you don’t…

Team Growth: Practices and Activities

Team Growth: Practices and Activities

Engaging in team-focused practices and activities will help your team become stronger and healthier. Our last two blogs hopefully made it clear to understand that managing different personalities in the…

Managing different personality types

Managing different personality types

Managing different personality types is all about creating harmony between individuals and ensuring they work together as a team. Taking time to understand your team will make them feel appreciated,…

Understanding Different Personalities

Understanding Different Personalities

Understanding different the range of personalities in your team is extremely beneficial. Everyone is different, that’s a given. You probably have a wide variety of connections and friends who are…

a man reading internal communications on a tablet

You need an Internal Communications Strategy

The first step to providing great service that matches your values is ensuring that your team are sold on your company’s mission and values. Employees that only represent company values…

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Make Client Monies Work for You

We know that the legal sector is concerned about the economic year to come, so we invited Gemstone Legal to tell us about how law firms can generate additional income…

a person using a computer

How Law Firms Can Leverage Technology to Retain their Staff

Cultural attitudes to work have shifted dramatically over the last few years and the legal sector – where it is traditional to demand long hours without complaint – has felt…