mystery shopping service
If you are looking to get a true picture of client experience at your firm, we can construct a mystery shopping exercise to help give you a deeper understanding of how your clients view their experiences with you.
Working with carefully chosen partners we can conduct mystery shopping throughout Sussex and the South East, both on and offline, to highlight areas of your service that can be improved. Typically the benefits that our clients experience from running a secret shopping exercise include:
- Improved enquiry handling and follow up
- Improved client satisfaction
- Increased referrals
- Training needs identified
- Builds a customer service culture
Revealing the customer journey in precise detail through a mystery shopping programme allows you to identify how and where potential business is being lost, and focus on the areas that need action.
Our mystery shoppers make complicated enquiries with credible and factual scenarios. Each comprehensive report will then highlight exactly which aspects of your customer interactions are letting sales fall through the gap.
Having identified the challenges, we work with your team at all levels, through training and one-to-one coaching to maximise every opportunity.
If you would like to find out more about our mystery shopping please contact us